Kemper InsuranceComplaints and Reviews

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If a company isn't concerned about the people that sell it's product they CERTAINLY aren't concerned about the policy holders. The customer service reps are rude and go out of their way it seems to NOT be helpful. The underwriter's are either too lazy to do their job or too busy to do it, I haven't figured out which. They spent 5 years paying every single claim that got called in with complete... Read more

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I was rear ended during Thanksgiving by a Kemper insurer and the California Highway Patrol even cited her for having an expired license. To make the long story short, My insurance notify them and that is why Kemper contact me a week later. However, they sent letter stating they cannot get a hold of their insurer which is a bunch of BS. Please don't waste time when dealing with Kemper and get... Read more

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I was hit by a driver under the influence of drugs, who was insured by kemper. Their agents are terrible i have never dealt with such rude people. They never returned calls, not from myself, doctors office, or my auto insurance company. I finally spoke with a supervisor who had the adjustor return the phone calls. My insurance adjustor and the doctors office both said the kemper agent was rude... Read more

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So kemper insurance owed me money back, I deposited check into my account then come to find out, they withdrew it back out so back charged me 12.00 so now my account again is messed up because of them. They over drew my account because they weren't suppose to take money out of my account cause policy was cancelled. They have some really *** people working there. I'm going to make sure that the... Read more

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I was in a accident back in Feb. 2015 caused by one of their insured. I have been trying to settle with them since June and all they do is give me the runaround and low ball me. I have supplied them with all of the necessary documents, all the necessary information as far as the permenence of the injury and yet they continue to efuse to pay for future medical care or for the permenent damage done... Read more

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Problem 1) After purchasing a new car I had problems switching vehicles so that I could "drive off the lot" with my new car. Problem 2) Then to top that off I had the sticker shock affect with the near $100 increase for insuring my new car. I went with another company and got nearly the same rate for my last/original (new) car. Problem 3) They continued to charge me on that policy and after... Read more

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Kemper is awful. They hire big bullies to manipulate those that file a claim. The vehicle estimators and adjusters are the devils siblings. Totally uncaring and heartless. Add comment

I called because I was hit by a man who passed the red light. The broker Edwin Burns told me to call Kemper so they could assist in negotiating with the other insurance for payment. They (even though I told them NO) put a claim on my case and I was dropped from Kemper immediately. Arizona state of insurance did not accomplish much since they forced Kemper to offer me insurance again, for... Read more

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Kemper is the WORST at returning calls, did not own up to paying for my damaged car due to a hit-and-run accident where the other insurance co. paid Kemper for my car, Kemper claimed it against my insurance WITHOUT my approval, Kemper then sent me a check minus the deductible said they would rent me a car as per my coverage (as if they were doing me a favor), when the time came to deliver, Kemper... Read more

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I have been with keeper for over 3 years. Everything has been fine. Until recently. I just purchased a new car, yesterday which was a Saturday. Well I couldn't take my new car home, bc there was no one working in customer service, and their website was also down, but only down as far as changing my policy..I could access everything else. No one would help. I was told I would have to wait until... Read more

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