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  • Customers like
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    • Customer service2
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    • Scam1

  • Jul 20
  • Auto Insurance
  • Scottsdale, Arizona
  • Kemper Insurance Claim
  • 31
  • REVIEW RATING 4/5

I called because I was hit by a man who passed the red light. The broker Edwin Burns told me to call Kemper so they could assist in negotiating with the other insurance for payment. They (even though I told them NO) put a claim on my case and I was dropped from Kemper immediately. Arizona state of insurance did not accomplish much since they forced Kemper to offer me insurance again, for... Read more

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  • Jul 20
  • Auto Insurance
  • Austin, Texas
  • Kemper Auto Insurance Claim
  • 16
  • REVIEW RATING 4/5

Kemper is the WORST at returning calls, did not own up to paying for my damaged car due to a hit-and-run accident where the other insurance co. paid Kemper for my car, Kemper claimed it against my insurance WITHOUT my approval, Kemper then sent me a check minus the deductible said they would rent me a car as per my coverage (as if they were doing me a favor), when the time came to deliver, Kemper... Read more

Was this review helpful? 0 0

  • Apr 19
  • Auto Insurance
  • Bakersfield, California
  • Car Insurance
  • 1
  • 1
  • 247
  • REVIEW RATING 4/5

I have been with keeper for over 3 years. Everything has been fine. Until recently. I just purchased a new car, yesterday which was a Saturday. Well I couldn't take my new car home, bc there was no one working in customer service, and their website was also down, but only down as far as changing my policy..I could access everything else. No one would help. I was told I would have to wait until... Read more

Was this review helpful? 0 1

  • Mar 29
  • Auto Insurance
  • Tucson, Arizona
  • Insurance Claim
  • 262
  • REVIEW RATING 5/5

My $48K high-top "luxury" conversion van was struck in a parking lot by a large truck who left the scene ("hit and run". My vehicle was parked and I was not with the vehicle when it was struck. I reported the incident to my insurer (Kemper Preferred) and police. Kemper ordered me to obtain an estimate of the damage, which I did from a reliable and respected repair facility, and to send a copy... Read more

Was this review helpful? 3 1

  • Feb 14
  • Auto Insurance
  • Hamburg, New York
  • Car Accident Claim
  • 1
  • 1
  • 326
  • REVIEW RATING 5/5

I was in a car accident on Monday, February 2, 2015. The driver that hit me has Kemper Insurance. I contacted Kemper on Tuesday to see if a claim had been set in motion, it was not. At that point, we started a claim with Kemper for the damages. My car was not drivable and needed to be towed which cause me to need a rental car for work. When I contacted the agent on Thursday, February 5th she... Read more

Was this review helpful? 2 1

  • Jan 20
  • Auto Insurance
  • Baytown, Texas
  • Car Insurance
  • 159
  • REVIEW RATING 4/5

A Kemper insurance client hit my car on Christmas eve. They provided me a rental car, but for four days. My car was still under repair at the autoshop they approved and have yet to extend my rental even though both Enterprise and the body shop assured me they would. I have even faxed documentation from the shop stating that my car was not ready until days later. I have been round and round with... Read more

Was this review helpful? 2 1

  • Jan 05
  • Auto Insurance
  • Thunderbolt, Georgia
  • Car Insurance
  • 182
  • REVIEW RATING 3/5

Well, i thought Kemper were pretty good. Letters informed me of my claim for my loss @ $5k. All was great when I had Mrs Morlan, as an agent, but when she left for maternity leave, I got no love from Supervisor, who was very generic, and cavalier, in her response to my emails, andreimbursements, and they became slow with incorrect amounts, no response to emails for days, waiting endlessly, in... Read more

Was this review helpful? 0 1

Kemper never sent me a renewal notice so my coverage lapsed. They told me they sent me notices via US mail and also e-mails which is totally false. They just wanted to drop me. Bastards! Add comment

  • Sep 04, 2014
  • Property Insurance
  • Salt Lake City, Utah
  • Homeowers Insurance
  • 1
  • 1
  • 390
  • REVIEW RATING 4/5

My $7,000 Mountain bike was stolen out of our garage over a month ago - After providing Kemper with all the documents required, including receipts, proof of purchase, serial number, pictures, itemized description and police report, you'd think it' be a simple enough claim to process... Think again! We're now 40 days into it, and I still don't have a settlement check. I'd hate to see what they're... Read more

Was this review helpful? 0 4

  • Jul 24, 2014
  • Auto Insurance
  • Homeowners Insurance
  • 4
  • 4
  • 286
  • REVIEW RATING 4/5

This company will rip you off ...STAY AWAY...STAY AWAY............THEY RAISE RATES FOR NO REASONS!!!!!!!!!!!!!!!! STAY AWAY!!!!! Canceled my homeowners policy and company won't give my refund for 2 weeks!!! STAY AWAY!!! STAY AWAY!! WORSE DECISION YOU WILL EVER MAKE!!!!! On my auto policy the doubled my rate for no reason!!! drop it ....then they raised my homeowners policy from $480 to $1,818... Read more

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